Category
Strategic Design | UX and UI Design
Aviation Project
Project overview
Understand the Aircraft leasing cycle deeply for the Lessors and involved stakeholders and develop an End to End Unified Experience of Asset/Aircraft management solution.
Sponsor : Airbus
A commercial Aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.
Design team : Innovation Team - Digital Solutions for Customer Services
Duration : 10 months
Design Process & Timeline
Understanding the context & Stakeholders
Airbus & Stakeholders
Airlines Companies
Buy Aircrafts from Airbus and lease it to the airlines companies
Stakeholders Ecosystem and Value exchange
Primary research
Leasing Cycle and Proto-Persona identification
Process
Assumed target users from respective stakeholders
Information source document
User Interview
Interview Questions
User Expectations
Interview Insights
User Persona
Aircraft recovery to final transition journey
Journey Map
Ideation (Feature) Session & Planning
"In this project, this cluster is my focused area: Asset Re-delivery & Transition. This means making it super smooth for assets to move from one user to another – like handing over a baton in a relay race."
List of Ideas (Features) Mapping & Prioritisation
Prioritised Ideas (Features) to Refined Ideas (Features)
Concept Map
Scenarios & Task flows
Recovery & Transition Process Map
Dashboard
User Flow
Information Architecture
Before going to final screen let's have a demo video
Final screens
A/C cards
Project management page
Create project page
Interview Dossier
Assigning Lessor and Lessee representatives
Creating checklist
Upload Checklist doc - Lessee page
Doc acceptance page
Doc Upload & acceptance Status
A/C and Doc Transfer