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Category

Strategic Design | UX and UI Design

Aviation Project

Project overview

Understand the Aircraft leasing cycle deeply for the Lessors and involved stakeholders and develop an End to End Unified Experience of Asset/Aircraft  management solution.

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Sponsor : Airbus 

A commercial Aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Design teamInnovation Team - Digital Solutions for Customer Services 

Duration : 10 months

Design Process & Timeline

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Understanding the context & Stakeholders 

Airbus & Stakeholders

Airlines Companies

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Buy Aircrafts from Airbus and lease it to the airlines companies

Secondary research

Stakeholders Ecosystem and Value exchange

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Primary research

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Leasing Cycle and Proto-Persona identification 

Process

Assumed target users from respective stakeholders 

Information source document

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User Interview

Interview Questions

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User Expectations

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Interview Insights

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User Persona

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Aircraft recovery to final transition journey

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Journey Map

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Ideation (Feature) Session & Planning

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"In this project, this cluster is my focused area: Asset Re-delivery & Transition. This means making it super smooth for assets to move from one user to another – like handing over a baton in a relay race."

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List of Ideas (Features) Mapping & Prioritisation

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Prioritised Ideas (Features) to Refined Ideas (Features)

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Concept Map

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Scenarios & Task flows

Recovery & Transition Process Map

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Customer journey Map - Rajeesh - Scenarios and task flows ( what to build _ ) - analysis o
Customer journey Map - Rajeesh - Scenarios and task flows ( what to build _ ) - analysis o
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Dashboard

User Flow

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Information Architecture

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Before going to final screen let's have a demo video 

Final screens

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A/C cards

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Project management page

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Create project page

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Interview Dossier

Assigning Lessor and Lessee representatives

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Creating checklist

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Upload Checklist doc - Lessee page

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Doc acceptance page

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Doc Upload &  acceptance Status

A/C and Doc Transfer

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Thank you

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